HCA – Urology

The Healthcare Assistant (HCA) in Urology plays a key supportive role in delivering safe, effective, and compassionate care within the Urology service at Glasgow. As an essential member of the multidisciplinary team, the HCA works under the direction of registered professionals to assist with high-quality patient care and ensure that the service runs smoothly and efficiently.

Typical duties include supporting patients with personal care, assisting with mobility, taking basic observations, helping to prepare patients for investigations or procedures, maintaining a clean and safe clinical environment, and accurately documenting care activities. The HCA may also support Urology-specific tasks—such as chaperoning, assisting during procedures, handling specimens, and providing reassurance to patients—under appropriate supervision.

The role requires professionalism, empathy, adaptability, and strong communication skills to ensure effective interaction with patients, families, and colleagues. HCAs must be attentive, reliable, able to follow instructions, and confident in escalating concerns promptly to registered staff. While the role does not involve autonomous clinical reasoning or decision-making, HCAs are expected to work proactively, prioritise tasks, and respond appropriately to changing patient needs.

HCAs are required to uphold all safeguarding, infection-control, and clinical governance standards, ensuring patient dignity, privacy, and safety at all times. Active participation in team meetings, mandatory training, and quality-improvement initiatives is encouraged to support service development and maintain high standards of care.

A commitment to teamwork, continuous learning, and delivering consistently high-quality patient support underpins this role, contributing positively to the broader healthcare mission at Glasgow.

Key Responsibitilies:

• Deliver safe, effective, high‑quality clinical services.
• Conduct assessments and develop patient‑centred treatment plans.
• Maintain accurate documentation and adhere to clinical guidelines.
• Collaborate with multidisciplinary teams.
• Support service development and quality improvement initiatives.
• Participate in training, teaching, and supervision where appropriate.
• Uphold safeguarding, governance, and regulatory standards.

Key Requirements:

• Relevant professional qualification and registration.
• Experience in the specialty of practice.
• Strong communication and teamwork abilities.
• Ability to work autonomously and manage workloads.
• Commitment to evidence‑based and patient‑centred care.
• Understanding of clinical governance and risk management.
• Professionalism, reliability, and problem‑solving skills.